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New FAQ

DECALS
I made a mistake that was my fault and I ordered the wrong color. Can I change my order after it is placed? 
If we have not begun processing your order we can make changes to the colors. If we have already processed your order it is unchangeable. We process orders as quickly as possible upon receipt. Please proof your order before submitting it to review items chosen, quantities and color selections. It is the customer's responsibility to make note of changes made after an order is received by our shop. 

I received my order and there was a mistake that was not my fault. How can I get this fixed? 
We double check all orders prior to shipping. However, sometimes there is an error made on our behalf. If you receive an order that is incorrect or has missing items, please email us and we will make every effort to correct our mistake in a timely fashion. 

I placed my order but then changed my mind about the color after receiving it. Can I exchange the product for a different color? 
Please note all items ordered are customized to your color specifications. Therefore, we are unable to exchange or refund an item that you would like a color replacement for. We offer a free trial kit along with color swatch samples. If you are unsure of a color, please request free color swatches so you can view them in your home prior to making your purchase. 

How long will it take to process my order? 
We process orders as quickly as possible upon receipt. We offer a 5 to 7 business day turn around depending on our work load. During the holiday season our orders increase and turnaround time could possibly be longer. Please note we do not process any orders over the weekend or holidays.

What are Graphic Spaces wall decals? 
Our wall decals are a very thin, removable, matte film. This vinyl material is manufactured by Oracal. We use the Exhibition Calendared 631 which is used in museums and other non-permanent applications. A variety of colors are available and look expertly hand-painted on any wall or smooth surface. 

Are they removable and will they damage my walls? 
The vinyl is backed with a low-tack adhesive which allows for easy residue-free removal without any damage to the surface. However, some paint flecking may occur and minor touch-ups may be necessary. These decals are removable, but NOT repositional, so please plan accordingly for your ONE-TIME use. Since we cannot guarantee the condition of every surface, we cannot be responsible for any damage that could occur upon removal. So, please note once you stick them down, you cannot peel them back up to move to another location without complete damage to the design. 

Can I re-use the decals after they’ve been stuck in one location and move them to another? 
The vinyl is backed with a low-tack adhesive which allows for easy residue-free removal without any damage to the surface. However, some paint flecking may occur and minor touch-ups may be necessary. These decals are removable, but NOT repositional, so please plan accordingly for your ONE-TIME use. Since we cannot guarantee the condition of every surface, we cannot be responsible for any damage that could occur upon removal. So, please note once you stick them down, you cannot peel them back up to move to another location without complete damage to the design. 

Can I use the decals in my bathroom with the high humidity and can they get wet? 
Yes, vinyl is waterproof and can withstand bathroom humidity along with outdoor elements up to 3 years in weather. 

How long will the decals last? 
They will last for many years if taken care of and kept out of extreme heat and direct sunlight. In addition to excellent indoor durability, the product will last up to 3 years outdoors in weather. 

Can the wall decals be applied to fresh paint? 
No. Many new technology paints on the market now contain a silicone resin additive giving them a very durable, stain repellent quality (perfect for kids’ spaces). As a result, they take much longer to completely cure before the decals will actually stick and stay put. The paint must finish out-gassing before the vinyls are applied, otherwise the decals may bubble and want to release from the wall. Therefore, we are now recommending to our customers that for all freshly painted walls, please wait at least 8-12 weeks before applying decals. Then at that time, start with a small piece to test and see how it’s sticking before applying your entire finished graphic. We've come to the conclusion that it's not really about the kind of paint used, but more about how long it's had to sit and cure... patience is key! Most adhesion problems stem from paint that is not completely cured.

What kind of paint do you recommend?
Vinyl wall decals will adhere best to any traditional brand formula egg-shell or satin finish 100% acrylic latex paints. Avoid matte or flat finishes.

My room is painted with a Low-VOC paint. Will the vinyls stick to my paint?
No. Vinyl wall decals do not stick to any of the new “GREEN” paint formulas. Failures are a combination of low adhesion levels and incompatibility with the paint. This category includes paints currently marketed as Zero-VOC, No-VOC, Low-VOC, VOC-Free or formulas containing anti-graffiti agents, such as teflon, silicone or stain blockers.

Will the decals stick to textured walls or other surfaces?
They will stick to some lightly textured walls, but adhere best to smooth surfaces such as sheetrock or drywall. Though we've had success with light orange peel textures, we cannot guarantee adhesion to all surfaces. They will not stick to surfaces like stucco — It is too rough and will poke holes in the vinyl.  We also do not recommend it for cinderblock walls.  If you are unsure, we are more than happy to send you a free sample piece to test your walls. 

What other surfaces will the decals adhere to? 
Vinyl sticks best to smooth surfaces such as drywall, glass, windows, mirrors, sinks, bathtubs, appliances, dishwashers, refrigerators, washers, driers, furniture, floors, countertops, plastic, laptops, computers, desks, dishes, plates, cups, wood, metal, tile, marble, ceramic + more... be creative! All surfaces must be clean, dry and free of grease + residues. Because the vinyl is not guaranteed to stick to every surface, we are more than happy to send you a free test sample pack. 

How do I apply the decals and is it easy?
It's easy!  Every decal purchase comes with a complete kit. We supply detailed illustrated instructions along with a free squeegee application tool and plastic removal blade. Larger designs will need a friend to help, but generally, one person can do it by themselves. No experience necessary. Please contact us if you have any questions or issues at all because we are here to help, bring smiles to your wee ones and make your family happy! 

I have applied my design to my wall and areas keep coming up from wall.  What can I do?
When applying your design, it is important after you release the application tape to use your fingertips to go back over the decal  and really press it into the wall texture.  Sometimes this can take several times to make sure it adheres to the surface completely.  It is also important to make sure the surface was clean and dry prior to application. 

My decal has been up for awhile and appears dirty.   Can I clean it?
Yes. Vinyl is waterproof and can be cleaned with a soft cloth dampened with water. 

Can I receive a sample of the vinyl to test on my walls?
Yes. We offer a free sample test kit with complete instructions on applying your design.  We also offer color swatches so color can be viewed on your actual wall color in your lighting.

Can I see a mockup of my design and the colors I'm thinking of ordering prior to purchase?
I'm sorry, but we cannot offer digital mockups of our designs prior to purchase. This is one of our most common questions and if we could simply accommodate everyone who asks, we would. However, we do such a volume of business, that it just is not physically possible for us to handle and still process and ship orders in a timely manner. To solve the color questions, what we have found to be the best solution for everybody is to send you any color swatches you are considering for the design. We offer this service for free and find it is best for you to see the actual color in real life in your room. Simply order your swatches here along with our free test sample pack.

Can I change the designs within your shop. For example, quantity included or make size adjustments?
No. All our products are sold as packaged, sized, designed and in the quantities noted in the product. We are unable to break apart packs and customize due to the volume of sales we do.

Can I order a custom made design, or make changes to existing designs?
We do not make any changes to our existing artwork. We also do not take orders for custom designs at this time.

I'm ordering more than one item or am a repeat customer. Can I receive a discount?
We greatly value our customers and know when decorating it can take several orders. However, all of our artwork is original designs and are competitively priced so we do not offer multiple order discounts.

Does your color FLAME glow in the dark? What does “fluorescent” mean?
No. Our color FLAME is a fluorescent orange which means it is just a really bright orange, similar to "safety" or "construction" orange. It does not glow in the dark, nor does it have any reflective qualities. It has a matte finish. We use it on all our rocket "fire" and monster truck "flames" because it is the perfect color for fire. This color also looks really great as Sea Coral in an ocean scene.

 

 

WOOD

I have an idea for a wood product I would like made, do you do custom orders or take requests?
Due to the time involved for the design, prototype and finish, we cannot take custom orders.

Do your clocks make a ticking sound?
Our clock mechanisms are made in the USA and are “silent” (no ticking) - great for nurseries!

I like this one product but want to change something on it, can you alter the design of your wood products?
Our wood products are made with design factors in mind and, due to the time involved, cannot be changed in any way. Each product is sold as shown in our shop. We hope you can find another product of ours that will work for you.

Can you put numbers on your smaller clocks?
Our wood products are made with design factors in mind and, due to the time involved, cannot be changed in any way. Each product is sold as shown in our shop. We hope you can find a suitable alternative.

Can you gift wrap my purchase and include a note or card?
We’re sorry but we do not offer gift wrapping but would be glad to include a card or a note to your recipient when requested. Simply leave your message in the "special message" section during the checkout process. Each of our products are nicely packaged as shown in our shop and already make nice gift presentations.

The finish on your wood products is just beautiful, but is it non-toxic?
Absolutely! All finishing products are ultra-low formaldehyde, HAPs free, non-toxic and completely safe for children.

Would you be willing to donate an item for our fundraising event?
No. Unfortunately, we are unable to honor requests for product donations at this time.

Do you offer quantity discounts if I buy a really large multiple of one product?
Possibly. It depends on the quantity, product and lead time. Please contact us to discuss options.

I would like to have our corporate logo engraved on a product, is this possible?
Possibly. It depends on the quantity, product and lead time. Please contact us to discuss options.

Do you offer offer quantity discounts for corporate gifts?
Yes. Discount will depend on the quantity, product and lead time. Please contact us to discuss options.

I would like to have Christmas ornaments made of our corporate logo to give as gifts, is this something you can do?
Yes. Please contact us to discuss options... and plan ahead if possible! We are super busy the last quarter of the year.

 

RETURNS & EXCHANGES

My order arrived damaged, how can I get a replacement?
If your order arrives damaged, please contact us within 10 days of receipt and we will make arrangements to get your order corrected immediately.

Do you accept returns on any wall decals?
We do not accept returns on any wall decals because every product is custom made-to-order. We offer free sample pack and free color swatches prior to purchase for exact color matching and surface testing for this reason.

Do you accept returns on any wood products?
We are happy to accept returns on any wood product that has not been personalized if you are not completely 100% satisfied. Returns must be made within 10 days of original receipt and must be returned in the original packaging in perfect, unused condition. Please contact us ahead of time to make arrangements for the return. Please note all shipping costs are the customer’s responsibly. Once we receive the product back, we will refund your purchase, minus original shipping.

Do you offer exchanges on any wood products?
We are happy to offer exchanges on any wood product that has not been personalized if you are not completely 100% satisfied. Exchanges are accepted within 10 days of receipt and must be returned in the original packaging in perfect, unused condition. Please contact us ahead of time to make arrangements for the return. Please note all shipping costs are the customer’s responsibly.

 

 

OTHER

I own a boutique and would love to carry your products, do you offer wholesale?
No. We do not have a wholesale or distribution program open at this time.

Would you be willing to offer your products on consignment?
No. We do not work on a consignment basis with our products.

Would you be willing to donate a product for our fundraising event?
No. Unfortunately, we are unable to honor requests for product donations at this time.

I would love to use your artwork on my son’s birthday party invitation. Do you allow people to use your artwork even if it is for personal use?
No. We do not grant any permission via a licensing agreement nor do we sell our artwork for commercial use. All our content (including but not limited to images and products) is copyright protected under US and international law. It is illegal to use our work in any form even for a personal project. Thank you for understanding our need to protect our brand assets.

 

 

SHIPPING

Do you ship worldwide?
Yes! We ship internationally every day. Currently, every product we make is available for international delivery except our Happy Tree Bookshelf.

I live outside the USA, where can I buy your products in my country?
Our products are available online through our retail shop here. We ship internationally to anywhere in the world. We currently do not have a distribution program open for your local area.

I live outside the USA, can you mark my package as a "gift" on the international customs document?
No. This is the buyer’s responsibility and we are not to be held responsible for your country’s taxes on merchandise you purchased. We fill out a Custom Declaration legal document and will record the amount of your merchandise purchase. Please do not ask us to mark your package as a "gift" because it is illegal to do so and we will not comply with any unlawful request.

I live outside the USA, I already paid shipping on my order, so why was I charged more money to pickup my package in my country?
If you’re shipping to a country outside the USA, your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country’s local customs agency or post office to see if you will be required to pay a tax upon delivery.