All custom, personalized products and gift cards are non-returnable and non-refundable. We do not accept returns or exchanges on our wall coverings (decals, murals, wallpaper) and any engraved name on wood product because they are custom made-to-order and considered a personalized product.
Our policy lasts 10 days. If 10 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange. Please inspect your product upon delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require an order number or proof of purchase. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 10 days after delivery.
► REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
► SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
► EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with a photo of the defect or damage at email@example.com and send your item to: (Request address via email)
To return your product, you should mail your product to: (Request address via email) You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, it will be for the cost of the product only. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.