PRODUCTION LEAD TIME
All wall decals are custom made-to-order and we can generally process orders within 5-7 business days depending on our workload for the week.
We do keep wood products in stock, so they are typically able to ship within 1-3 business days. If we are out-of-stock and making a new batch, we can generally restock within a week.
Because of the volume of orders we receive, we process orders as quickly and efficiently as possible. If there is ever an unforeseen delay or problem, we will contact you to give you an estimated shipping date when outside of our standard production schedule.
All orders ship with Tracking and Delivery Confirmation with the United States Post Office. Depending on the weight of the package, we ship either First Class or Priority Mail. Delivery times will vary depending on the service and your location but generally packages will arrive within 2-7 business days after shipment. Please allow for delays during the holiday season. All products ship from our shop in Tennessee. Since wall decals and wood products are not packaged together due to their nature, depending on what you order, delivery may be in different boxes on different days. In rare cases we will ship using UPS Ground for larger wood orders when necessary.
USPS First Class International
The vast majority of our products ship with this economical service. Packages are limited in size and weight (maximum 4 lbs.) First Class International packages can take anywhere from 2-8 weeks depending on your country’s custom border agency to give clearance. Delays are common, however, most customers receive their package within 4 weeks. There is a Customs Declaration Number associated with each package, however, the label is only scanned and tracked within the USA, therefore there is no way to track the package once it leaves the US border. Because it is normal for international deliveries to take weeks, please allow up to 8 weeks for your package to arrive. If you still do not have it within that timeframe, please contact us.
USPS Priority Mail International
Some of our larger one-piece wall decals and must ship with this service due to their length. We only use Priority Mail only when necessary because it is more expensive, though much faster. Priority Mail International packages typically take 2-3 weeks to arrive depending on your country’s custom border agency to give clearance. Delays are common. There is a Customs Declaration Number associated with each package, however, the label is only scanned and tracked within the USA, therefore there is no way to track the package once it leaves the US border. Because it is normal for international deliveries to take weeks, please allow up to 8 weeks for your package to arrive. If you still do not have it within that timeframe, please contact us.
CUSTOMS/VAT - TAX FOR INTERNATIONAL ORDERS
If you’re shipping to a country outside the USA, your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country’s local customs agency or post office to see if you will be required to pay a tax upon delivery. This is the buyer’s responsibility and we are not to be held responsible for your country’s taxes on merchandise you purchased. We charge a shipping cost with each product. Please note that this is ONLY the cost of packaging & shipping and nothing else. It does not include taxes to your country. We fill out a Custom Declaration legal document and will record the amount of your merchandise purchase. Please do not ask us to mark your package as a "gift" because it is illegal to do so and we will not comply with any unlawful request.
We do not offer expedited shipping at this time. Please plan ahead.